Frequently Asked Questions

Watch face is installed on my watch, but it does not appear in the catalog?


Press and hold on your watch screen.
Swipe right until you see the text `Add watch face.`
Pressing the + Add watch face button.
Find and activate the watch face you installed.

You have purchased one of the Tancha Watch faces, but it does not install on your watch.

Watch face not installed on your watch?
Follow the steps:

First, check your smart watch’s wi-fi connection.
Open the watch face companion app (App name is the same as watch face name) installed on your phone.
 Press the `INSTALL WATCH FACE ON WATCH` button at the bottom of the app.
 Complete the installation process from the window that open on your watch.

Choose watch  face from one of the Tancha watch faces.
Press the INSTALL button.
Watch face will be installed on your watch and companion app will be installed on your phone.

I’ve heard some users report that they’re getting a “Device not compatible” error message in the Google Play Store when they try to install or upgrade Tancha Watch Faces, even though their device is supposed to be compatible with Tancha Watch Faces.


As we’ve investigated this app compatibility issue we found that several other major apps have run into this including Instagram (1B+ installs) and Clash of Clans (100M+ installs). It appears to be an issue with Google’s Android operating system.


To fix the “your device is not compatible with this version” error message, try clearing the Google Play Store cache, and then data. Next, restart the Google Play Store and try installing the app again.


Pull down the notification bar on your Android device and hit the gear-shaped settings icon, or find “settings” in the application tray. From here navigate to Apps, or App Manager. Then scroll down and find Google Play Store. Select this, and tap Clear Cache or Data as shown below.


This should erase everything, and get rid of any corrupt files that seem to be causing this problem.